What you need to know

This website is owned operated by Basic Bulk and Natural Foods Inc. operating as Healthoholics. Throughout the site, the terms “we”, “us” and “our” refer to Healthoholics. Healthoholics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

A breach or violation of the Terms of Service will result in a termination of your Services.

 

Illegal/Destructive Activity
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

You agree that your use of our site and/or comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

 

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments or information. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

Links to Third Party Websites

Our website contains links to third party websites. Any links to third party websites are not under our control and we are not responsible for the contents of same. Any outside links are included as a convenience only and shall not be interpreted as an endorsement of, or affiliation with, the linked website by Healthoholics.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Age of Majority

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

Prohibited Uses

In addition to any prohibitions as set forth above, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

Limitation of Liabilities

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Healthoholics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

Indemnification

You agree to indemnify, defend and hold harmless Healthoholics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the province of Ontario.

 

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Questions Regarding Terms of Service
Questions about the Terms of Service should be sent to us at info@healthoholics.com

Copyright

The content on healthoholics.com is owned Basic Bulk and Natural Foods Inc. operating as Healthoholics. Copyright protection is automatic in Canada. An individual or entity wishing to utitilize any published content from healthoholics.com for purposes other than those defined as fair dealings by Canadian law, must first obtain written consent from Healthoholics.

Full Disclosure

Healthoholics does not carry or promote brands, products, services or individuals that do not align with our company mission and values.

That said, we do enter into agreements with brands or advertisers that contribute to our mission. The agreements may affect what items or products are displayed in our e-shop, or in what order they are displayed. Agreements with brands or advertisers may also include, but is not limited to, advertising space in the side bar or banners of our website, as a “featured product”, discussion or promotion on our social media channels, advertising space in our e-newsletters, or inclusion within physical print materials like event flyers.

The information contained in Healthoholics’ blog is based solely upon the personal experiences, opinions, preferences and expertise of our contributors. In an effort to remain transparent, we provide full disclosure of any relationships we have with brands when writing about a product in the form of a blog.

Health Related Decisions

The content on healthoholics.com is meant to serve as useful, thoughtful and educational information. Any information provided on healthoholics.com should not be used to diagnose or treat any disease, and should not be used as a substitute for medical care. Nutritional and lifestyle needs, like any other need, differ depending on a variety of factors including age, sex, ancestry, geographical location, and health status. If you suspect you have a serious medical condition, you are strongly urged not to delay seeking medical treatment from a qualified health practitioner. Similarly, before undertaking any diet or lifestyle modification discussed on healthoholics.com, you are encouraged to consult a qualified health practitioner.

Accuracy, Completeness and Timeliness of Information

Healthoholics is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Testimonials Disclaimer

Testimonials found on Healthoholics’ website or in other outside advertisements come directly from Healthoholics’ customers and clients, but may not reflect a typical experience. Testimonials are not intended to guarantee that anyone will realize or achieve the same or similar results. Testimonials are meant to be a showcase of the best results our customers and clients have experienced at Healthoholics, and should not be assumed to be the results any other customer or client will have.

Privacy of personal information is an important principle to Healthoholics. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle information. Our Privacy Policy is intended to comply with the provisions of the Personal Information Protection and Electronic Documents Act (Canada).

 

To enhance your experience at healthoholics.com, we collect your information in the following ways:

 

Non-personally Identifiable Information

We may collect some non-personally identifiable information from you when you visit healthoholics.com. This type of information is used to improve user experience on our website; this type of information may also be used to offer you certain products or services.

 

Information collected may include, but is not limited to: the type of operating system you are using (eg. Windows or Mac), the type of browser you are using (eg. Google Chrome or Internet Explorer), details of the “browser query” which led you to our website, and other “click stream” data.

 

Do any cookies collected have personal information? Please read our E-shop Policies for a full list of cookies used by Shopify Inc.

 

Newsletter Mailing List

You may voluntarily opt in to join our newsletter mailing list. By submitting your email address to healthoholics.com, it is our understanding that you want, and expect to receive, email correspondence from us in the form of an e-newsletter regarding all things “Healthoholics”. This correspondence may include, but is not limited to:  information regarding recent blog posts or social media activity, recipes, upcoming event information, special promotions, or service offerings.

 

We do not share your email address with any third party companies without your express consent. If, at any time, you decide you no longer want to receive email correspondence from Healthoholics, you may opt out easily by clicking the unsubscribe button at the bottom of any of our newsletters.

 

Appointment Requests
When you submit your information to us regarding an appointment request, we assume that you want us to contact you regarding the service you requested. We will contact you as soon as possible to arrange your appointment; at that time we may ask further questions to ensure the quality of your health care.

 

Contests

You may voluntarily sign up to participate in contests run by Healthoholics. Depending on the contest specifics, we will require you to provide us with information that allows us to enter you into the contest, verify your eligibility, and contact you in the event you are the contest winner and/or provide you with the prize.

 

Speaking Queries/Workplace Wellness Requests/Contact Form/Etc.

By entering your information into our website we assume that you want us to contact you regarding your question/request/query; we will do so as soon as possible.

 

User Comments

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

Your Personal Information

Healthoholics requires and collects some personal information for reasons including but not limited to, to improve our service offerings, to answer a question you’ve posed or respond to a suggestion you’ve made, and shipping or billing purposes. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

Healthoholics may disclose some of your personal information we collect to service providers or partners you help us provide personalized content and advertising to you.

 

All reasonable efforts are made to protect your person information. Healthoholics will never share, give away, rent or sell your personal information. Personal Information is stored where, and secured how?

 

E-Shop

Our e-shop is hosted by Shopify Inc. Your data related to, or submitted through, our e-shop is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Disclosure of Information
In the event of suspected unlawful activities on healthoholics.com, or related platforms, we reserve the right to report such activities as we deem required. We reserve the right to co-operate with authorities during an investigation. The reporting of such activities may include disclosure of personal information related to the suspected unlawful activities.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Changes To Our Policy

Healthoholics may periodically change or otherwise update our Privacy Policy. You are advised to review this Privacy Policy periodically for the latest details regarding our practices.

 

Your Consent

Your continued use of healthoholics.com indicates your consent to the terms outlined above.

 

Withdrawing Consent/Removal of Personal Information

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@healthoholics.com

 

Additionally, if you wish to have Healthoholics remove your personal information from our database, please email your written request, including your first and last name, to info@healthoholics.com, with the subject line “Remove My Personal Information”.

 

Healthoholics can also be contacted via postal mail at:  123-120 Ottawa St. N., Kitchener, ON, N2H 3K5, Canada

 

Inquiries

If you have questions about our Privacy Policy, our practices, or your communications and transactions with our site, you may contact us at info@healthoholics.com.

In addition to our Terms of Service (links), Disclaimers and Privacy Policy, our e-shop is governed by the following policies:

 

Our e-shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

All prices/costs are in Canadian dollars (CAD) unless otherwise noted.

 

Shipping

We offer free standard shipping Canada-wide via Canada Post on orders over $50 before taxes on most items.

 

Over-sized or overweight items

Over-sized and over-weight items are not included in our free shipping offer. These items have an additional shipping cost associated with them. The shipping cost varies depending on the item. The shipping cost for over-sized or overweight items will be clearly displayed…

 

Tracking

Our standard shipping does not include parcel tracking; for this reason, we cannot guarantee that your order will reach you.

 

You have the option to pay an additional charge of $8 for parcel tracking at the checkout. If you have paid for parcel tracking, we will track your order. Please allow at least 10 business days for your order to reach you before contacting us regarding parcel tracking.

 

Delivery Time

Shipping/delivery times vary depending upon many factors including your location, postal holidays, and extreme weather. Usual delivery times are listed below, but cannot be guaranteed.

 

Southwestern Ontario: 2-3 business days

Ontario: 2-5 business days

Quebec and the Prairies: 3-7 business days

Northern, Western and Eastern Canada: 5-10 business days

 

International Shipping

We will ship to the United States, for a flat rate shipping charge of $20.

 

For shipping procedures regarding returns and exchanges, please see below under “Returns and Exchanges”.

 

Returns and Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

 

We do not offer refunds on the following items:

  • Gift cards/certificates
  • Downloadable digital products
  • Small appliances
  • Items protected by copyright laws, including but not limited to, books, magazines, DVDs or CDs
  • Perishable items, including but not limited to, liquid fish or flax oils, probiotics, and some health or personal care items that are not manufactured with a tamperproof seal
  • Shipping costs
  • Sale items

 

Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to:
Healthoholics
123-120 Ottawa Street N.
Kitchener, ON
N2H 3K5
Canada

 

You are responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as quickly as possible. It may take some time before your bank or credit card company officially posts the credit.

 

Exchanges
We only exchange/replace items if they are defective or damaged.  If you need to exchange for the same item, send us an email at info@healthoholics.com and we will direct you on how to proceed.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Price Modifications

Prices for our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Products and/or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

 

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made in our e-shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

Errors, inaccuracies and/or omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

 

Cookies in our E-shop

Here is a list of cookies that we use in our e-shop. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

 

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

 

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Program Benefits

Rewards Program members are entitled to the following benefits:

  • 50 points added to your account when you sign up
  • 1 point for every dollar spent in-store
  • bonus points, as advertised for specific items
  • double points for the week of your birthday ( 3 days before or after)
  • double points day on the second Monday of the month ( or Tuesday if that day happens to be a holiday)

Rewards Program members are also invited to join out Healthoholics Online Facebook Group. (http://www.facebook.com/groups/268093433595016/)

Rewards Program members will be invited to VIP events not available to others.

Program Details

Reward Program Points will accrue to your account until they are redeemed by you at the time of purchase.

Rewards Program Points can be redeemed as follows:

100 points = $2.00
500 points = $25.00
1000 points = $100.00

Seniors 65+ may continue to recieve a discount of 10% with no point allocation.

Terms and Conditions

Terms and Conditions apply. The rewards card is not a credit card. It identifies the owner as a member of the Healthoholics Rewards program. By using the rewards card, the member accepts all the terms and conditions of the program. The member’s right to use the rewards card and all of its privileges may be determined or changed at any time. Healthoholics is not responsible for lost or stolen cards.